On-Site Training

Our industry experts will prepare your team for success.

Employees are an organization’s most valuable asset. An investment in staff training and education brings a high rate of return in job performance and satisfaction.

IPMI offers on-site, customized, agency-specific training delivered where your team is most comfortable and ready to learn. You pick the location, we bring the knowledge.

Our professional trainers will bring the training to you, and will bring your team to the next level of performance.

IPMI International Parking & Mobility Institute On-Site Training

Training on your terms.

IPMI’s trainers will customize a program designed to meet your team where they are, and get them where they want to be.

IPMI’s Training Team

Cindy Campbell

International Parking & Mobility Institute (IPMI)

Cindy Campbell is the Senior Training and Development Specialist for IPMI. With over 35 years of experience in law enforcement, parking, and transportation services, she brings comprehensive industry knowledge and professional experience to the IPMI training program.

Matt Penney, CAPP

Baylor University

Matt Penney, CAPP, is the Director of Parking & Transportation Services at Baylor University in Waco, TX. As an industry veteran of over 20 years and an IPMI member for more than a decade, Matt enjoys both the logistical and leadership challenges that keep our lives so “interesting”.

Melissa Yates, CAPP

ParkMobile, LLC

Melissa Yates, CAPP, is a seasoned veteran in the parking and mobility industry with over 18 years of invaluable experience. Her diverse experience at the City of Boulder, CU Boulder, the University of Denver, and FLASH helped her deveop expertise in leadership, orchestrating daily operations, strategic planning, and policy direction for both municipal on- and off-street parking programs.

Ryan J. Givens, CAPP

Parker Technology

Ryan Givens, CAPP, is a Senior Account Executive with Parker Technology. Ryan is a 16-year veteran of the parking and mobility industry, with strong expertise in leadership, operations, and technology, Ryan excels in training and executing customer experience and customer service operations.

Dulce Gomez, CAPP

City of Pasadena, CA

Dulce Gomez, CAPP, is the Assistant Parking Manager for the City of Pasadena, and a 23-year veteran of the parking, transportation, and mobility industry. She is an industry expert in parking enforcement, leadership, personnel management, customer service, and contract administration.

Vanessa Cummings, CAPP

Ms. V Consulting, LLC

Vanessa Cummings, CAPP – better known as “Ms. V” – applies her 30 years of experience to leadership and mananagement training in the parking, transportation, and mobility industry, She specializes in staff straining and development, and is known for keeping her audiences activley engaged.

On-Site Training Success

Discover the impact that industry-specific training can make.

“Over the years, we have offered our employees various training and staff development opportunities. The consistent feedback we received from the employees was that the training was OK, but the trainer really could not relate to our experiences.

We then contacted IPMI about their on-site training, and from then on, the experience has been positive. IPMI has sent trainers to our site on numerous occasions, focusing on customer service and team building, and each trainer has not only gained our staff’s respect but also made a noticeable impact. The staff consistently asks when the trainers will be back. They appreciate the hands-on personal experience approach, which they find beneficial in dealing with the everyday encounters they experience on the street while performing their jobs.

The City has offered general customer service training sessions for all city employees, but our staff has said the information was basic and cookie-cutter with no substance. They truly benefit from and enjoy the IPMI on-site training.”

John Peverada

Parking Director, City of Portland, Maine

Training for every position and level of experience.

Topics ranging from basic to advanced.

Training for Frontline Staff

Frontline employees are often customers’ first point of contact and are critical to a business’s success. They are the ones who interact with customers daily, and their ability to provide quality service can have a significant impact on a customer’s overall experience. Frontline employees in parking, transportation, and mobility face specific challenges and need industry-specific training and solutions to thrive. IPMI’s industry veteran trainers meet Frontline employees where they are and help them get to the next level of performance and service. From soft-skill training, including conflict resolution, customer service, and de-escalation training, to introductory training in parking fundamentals and best practices for parking and mobility programs, IPMI will customize a training program for your team and will deliver it on-site where your team will be most comfortable. How can we help your team succeed?

Training for Leadership Development

Enhance the performance of your current leaders, while preparing your future leaders for the challenges to come. IPMI provides leadership-level content to help your team think beyond and innovate. From practical lessons including change management, giving and receiving feedback, and effective communication to big-picture thinking with topics like strategic planning and understanding group dynamics, your leaders will find themselves pushing boundaries, questioning the status quo, and driving innovation.

On-Site Training Leads to Success

Don’t take our word for it – take theirs!

“IPMI on-site training is not only engaging but also incredibly practical, allowing our team to apply what they learn immediately. Cindy Campbell brings a wealth of knowledge and real-world experience that made the sessions both informative and engaging. The hands-on activities fostered collaboration and reinforced learning in a way that traditional training methods often miss. Since the training, we’ve seen a noticeable improvement in our team’s performance and cohesion. Highly recommend!”

Maria Irshad, MPA, CAPP /

Deputy Director, City of Houston, Texas (ParkHouston)

“Having on-site IPMI training is an invaluable resource and great learning tool for our staff. IPMI’s ability to tailor the training to the parking and mobility industry resonates with staff and makes it applicable.”

Gabe Mendez, CAPP /

Director of Transportation Operations, UW-Madison Transportation Services

“I have attended many in-person trainings presented by IPMI at industry conferences and locally. The IPMI annual conference cannot be beat for the level of industry specific training provided. More specifically, I love any opportunity to attend an in-person training by Cindy Campbell.”

Donna King, CAPP /

Program Manager, City of San Luis Obispo, California

“I lead a large, diverse team of individuals that provide parking, transportation, and fleet services to over 50,000 people daily. It isn’t possible for us all to attend conferences and trainings so having the IPMI trainers come to our campus to provide training is invaluable. We could pick our sessions, and IPMI tailored them to our needs to best-fit the situations we deal with daily. My team highly enjoyed our two days with Cindy, so much so that we will make IPMI training an annual event!”

Josh Stone, CAPP /

Executive Director, Parking and Transportation Services, Virginia Commonwealth University

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